Friday, 16 May 2008

Friday rant!

Straight to the point today…
I am very mad with my insurance company!

For the fourth year running I had the following phone conversation with them…

‘Oh hello, I’m calling from your insurance company as your policy is up soon. Would you like to renew?’
Except I hear ‘Psg dkfjh kdsnk nkgnskdfdn gkjdkj kkjbkjdb kjbf renew?’
‘I’m deaf,’ I say. ‘and I’ve been telling you this every year you’ve called me for the last four years!’ My voice is normally quite shrill by this point as I ask them to email me and hang up. It was, with hindsight, dumb to let them have my mobile number – but the enquiry form wouldn’t send without it. Next time, I’m going to make one up.


Two days later – ‘Hello there… this is…’

and I hang up.

The next week, Boss answered my work phone with its strobe flasher when I was in the kitchen making tea. ‘Your insurance company rang,’ she said.
‘Arrrgh,’ I replied.

She’s used to this now – having been privy to two years of it so far.

Finally, after six ignored calls, two hang-ups and a very rude word… I reached the end of my tether and asked my mum to ring them. Except they didn’t want to talk to her because she’s not me. After some polite, gentle persuasion (I love my mum), she got them to renew my policy and they had almost redeemed and removed themselves from the top of my idiot pile.

Thoughtful mum ended the call by asking for an email address so that I could get in touch with them if I needed to. The guy gave her three phone numbers. Politely, but firmly, she reminded him that I couldn’t use the phone, which was why he was speaking to her and so he gave her another phone number.

By this point I had gone a puce colour and the steam from my ears was causing the paint to peel from the walls…

Hoping that the third time would be lucky, my mum tried again and he disappeared from the line for 10 minutes presumably to find his brain, which clearly wasn’t in his head and came back with an email address…

He’s called Kevin and I hope that I won’t have any need to email him as I feel the sort of affection for him that one reserves for giant sea slugs – but I’m sure his delightful, unintelligible voice will grace my voicemail next year…

I’ll keep you updated.

1 comment:

Danielle said...

That is just so frustrating. How you manage to keep your sunny outlook on life after all that hassle is beyond me! I admire you Girly!