So, anyone who has seen me in since my birthday, will know that I broke my beloved iPhone in a moment of clumsiness as it slipped out my back pocket and down the loo.
Seriously, I think I sucked all the air out of my flat when I realised what I had done and watched my main port of contact with EVERYONE disappear in a little fizzle of the screen.
And since then, everything’s been a pain.
Firstly, it turns out I had the wrong insurance in spite of the fact I used my big amplified phone at work to call and check and asked the lady on the other end of the phone to confirm twice it was OK to keep my existing insurance with my new phone.
Then, when Pa spoke to O2 to try and sort things on Sunday, they told him to call back on Monday. Monday wasn’t good enough in my book, so Jenny M rang back and the person she got was very accommodating. Although, he broke the news of the £150 insurance excess, in addition to my new, more expensive monthly insurance payments.
At this point, I looked at my generously given 30th-birthday cheques sat on the mantelpiece and realised quickly what I was going to be spending them on.
Then, Jenny M was told that iPhone 3GS phones were out of stock – evidentially I am not the only person throwing them in the toilet. But Jenny M was also told that I would be texted when the stock arrived and informed of a delivery date.
However, in the interim, I had a million questions for O2 – they really must love me there – and so emailed the Disability Customer Care email with all of them.
So then, I got two texts through in two minutes offering me two different delivery dates.
By this time, I was totally confused; so I cranked up my work phone’s amplifier and took the plunge to call O2 again, with my colleague on stand-by to help if need be. The first guy I spoke to was lovely, he then put me through to an insurance guy who was also lovely and said that I could choose a delivery date. So I replied to the first text message, but being a Blackberry handset that I am using at the moment, the texts were all grouped together so then I had a panic about which date I had confirmed for…
So I rang O2 again and got the most wonderful man on the other end of the phone. After the 50th pardon, I apologised for my hearing loss and he replied, ‘You can say pardon as much as you need to.’ along with a whole host of other reassuring things to help put me at ease during the stressful process of making the phone call.
And while we were nattering, hey presto! another text came through from O2 Insure informing me that the first text had been an error and I could only have the later delivery date.
This was fine, I just wanted to know when to be around to collect my new beloved iPhone.
I have been documenting my daily life without my iPhone on Twitter, not least because I cannot get over how much I relied on it to get me through the day. From the Tube App, which would have been very useful in yesterday’s chaos to Run Keeper to track my run home from work.
I haven’t been able to write my blog on the bus to work in the morning and have no Twitter feed until I log in at work. I have only been able to communicate by text, so had a very long-winded chat with Snowboarding Boy the other day about our dinner arrangements that normally could have been sorted easily on MSN. The list is endless…
Then today, the lovely Twitter peeps at O2 noticed my plight and DM’d me to find out what was going on. And they’re going to check that my iPhone is going to arrive on Monday and that everything is OK. Wonderful service as always from the O2 Twitter peeps, so thanks guys.
I finally feel as though things will actually work out… but just make sure, does anyone know where I can buy a waterproof iPhone case that’s drop resistant, and generally Deafinitely Girly resistant?
If so, drop me a line, as this is not a week I want to repeat again any time soon!
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