Deaf Girly and subtitled LIVE iPlayer

OK, so regular readers will know how much I rant about lack of accessible content online. Things like out of time subtitle on a programme that aired two days ago and was pre-recorded – There's No Such Thing As The News – although to be fair, the @iPlayer peeps on Twitter were great at sorting that out.

Or subtitles that quite simply aren't there on some days – which is the case of my favourite Australian soap opera on Channel 5 – on writing to them, I was assured that these were problems that they hoped to iron out in the future.

I've got around the live TV problem at home with a clever dongle in the back of our computer which then attaches to the TV arial and creates a primitive digibox service of sorts (And yes, we have a TV licence). It's good – although the sizing is sometimes wrong and the subtitles start in the middle of the screen and come out the other side, which is really quite distracting and tests your speed reading abilities.

However, the app for this gadget is only available on my log in for the computer so when FJM is logged in, he will live stream the BBC from iPlayer.

The other evening as I was making my salad for the following day's lunch, he had live BBC one on and I was watching along and laughing to a repeat of Mock The Week. I laughed along for about 10 minutes, while washing tomatoes, chopping chicken and putting a pan of quinoa to boil on the hob – yes that sounds unbelievably tw*tty but it's cheap and filling and I'm broke at the moment.

About halfway through the episode FJM and I looked at each other and had a sudden realisation – I WAS LAUGHING ALONG TO A PROGRAMME HE WAS STREAMING LIVE OVER iPLAYER... and it was then we both noticed the subtitles, which I had been reading for the last 15 minutes, without realising.

iPlayer went and got live streaming subtitles and I didn't now about it!

But that's awesome news right?

I had a look on the iPlayer website and sure enough it says:

'We’re also trialling subtitles on our live TV Channel streams. Currently, they’re only available in Flash and on our HD streams (so computer browsers only). We hope to improve the appearance and roll it out further over the coming months. Only our England, Northern Ireland, Scotland & Wales (Nations) streams are HD capable. You can change region from the location selector at the bottom of the page.'

Amazing huh?

I always get incredibly excited about things like this because it means that new technology is arriving, people are finding affordable ways of incorporating it into existing services and hopefully a whole area of inaccessibility will soon become accessible.

So thank you iPlayer – thank you for leading the way. Please now tell all the other channels how you did it and let them do it, too. It's better to share after all, isn't it?

Happy Thursday peeps

DG

x

Deaf Girly & Twitter

This morning, I was frustrated because the programme on Rugby and head injuries I'd downloaded onto iPlayer iPad app to watch on the way to work didn't have subtitles. I was frustrated because this hardly ever happens anymore. Especially not on iPlayer.

This year, I've been frustrated that the subtitles didn't work when I visited Odeon. It was annoying. I ate plastic cheese – that was horrendous.

But what I have to remember is that things have changed.

They really have.

When I look back at my early blogs – I can't believe I've been writing Deafinitely Girly's ramblings for more than eight years now – so many of my posts were full-on rants about how many things were inaccessible to me in London.

If I went to see a subtitled movie it was a massive event. It normally didn't work. This year, I have successfully watched four subtitled films at the cinema. Things have changed.

Other blogs I wrote were about my difficulty in contacting customer services for companies. Anything from British Gas and O2 to car insurance and doctor's surgeries.

But things have changed. And the thing that's changed it the most for me personally is Twitter.

Now, I don't even consider calling a company if I have a question, a problem or something I want help with. No longer do I struggle with the automated options, the beeps, the strong accents and the fact that I am a deaf person trying to make a phone call.

Nope. In the last two years alone, I have sorted out my phone via the @O2 Twitter peeps, sorted out a meter problem via @BritishGasHelp and got @TheAA_UK to email me about something when I couldn't find how to contact them by email on their website.

Yesterday, I had a text from DPD to let me know they were going to deliver a parcel to my flat. The postcode was wrong. I was at work. Online, I could alter the delivery so that I could pick it up at the DPD depot, but I still had a lot of questions, such as 'Would they hand it over if I didn't have documentation with that postcode on?' and 'Had I changed the day correctly online?'

Forgetting about the power of Twitter for a moment, I lifted the phone (I know!! Why do I even bother?) and got trapped in an automated recorded message with loads of options and no way of hearing them. And then I remembered Twitter. And Tweeted @DPD_UK. They got straight back to me. They followed me and continued the conversation over direct message. And by the end of the day it was sorted. Just like that. No tears of frustration. No roping poor, unsuspecting – but never complaining – friends and colleagues to sort it out for me.

'This must be what it's like for hearing people when they call up customer services,' I thought. But do you know what, I think I'm luckier. I don't have to go through a million options on the phone before getting to a real person. Real people are on Twitter for these companies and more than happy to help me... and most likely anyone else who Tweets them.

Twitter has totally changed how I interact with companies for the better. So many of the struggles I used to blog about are disappearing little by little, year by year.

Amazing huh?

There is however just one final thing I want to fix. And that is having a GP surgery where I can make appointments online. So I don't have to get someone else to make an appointment for that embarrassing problem (NOT THAT I HAVE ONE BY THE WAY) and so that I can finally take control of most aspects of my life.

So yesterday, I trawled through all the GP surgeries in my area until I found one that I could make online appointments with. And I'm going to join it. I am ridiculously excited about this.

Sure, there's still things that could be improved, and I'm sure I'll rant about them at some point, but today, I'm quite happy to say that from Deafinitely Girly's point of view, things are changing. It's not so hard anymore.

Have a lovely day peeps

DG
x

Deaf Girly and Spotify subtitles

I'm one of those people who takes advantage of Spotify's free service. The one where you watch an advert for 30 seconds to get 30 minutes of ad-free music. It's not really a hardship. And it has running music.

So far however, my usage of Spotify has been limited to the gym on my phone. Music to run to. Music to stretch to. Zen music for lying on the mat in the stretching area with my eyes closed while pretending I'm actually doing something.

But today, bored of my iTunes selection – I've had the Tangled soundtrack on repeat since I sat down this morning – I decided to try Spotify on my laptop. 

And, since I don't listen to the radio and have no idea what the latest music is, I clicked on the top UK songs that are in the Charts right now. I've never heard many of them before. It's a new experience.

But imagine my surprise when browsing on the Spotify app on my Mac when I saw a little option in the bottom left corner that said 'LYRICS'.

My first thought was – it's a trick. It won't work. It'll get my hopes up and I'll click on it and get a message about lyrics not being available at this time. I mean, you learn to live with these constant disappointments. Like the fact that I have yet to find a subtitled evening showing of the new Jurassic Park movie to take FJM to. *sniff* Or the fact that there is still UNSUBTITLED content on the iPlayer – I really did want to watch that documentary on The Trellick Building and I CAN'T.

Anyway, with my expectations lower than a primary school sports day high jump, I clicked the lyrics button and OH MY GOODNESS...

It WORKS.

Gosh I am shouty today.

Not only are the lyrics there but they give you the lyrics as they are happening, which means I am less likely to be singing the lyrics out of time. This happens a lot. I'm singing away and realise I'm in a completely different place to the actual singer. Bet you're glad you don't live near me eh? *closes windows*

Ooh as I write this Bruno Mars has just come on... *taps foot*

'I'm too hot (hot damn)'

Who knew these were such inspired lyrics *raises eyebrows*

'Uptown funk you up' eh?

But seriously, this is amazing. Amazing. There are lyrics. And as far as I can see, this is better than SoundHound on my iPhone, which regularly tells me it's sorry it cannot find the lyrics to something.

This week, with my mended hearing aids, FaceTime and now lyrics on Spotify I've been feeling amazing impressed with technology and how it makes my life bloody amazing. That and the fact I've downloaded a new HIT exercise class from iTunes that has subtitles and has rendered me unable to move today.

It's all marvellous.

Completely marvellous.

Happy Tuesday peeps

xx

My deafness wishlist

This morning on the bus to work, I saw a friend of mine who works for O2. He’s a great guy and always listens to my O2 rants with patience and helpful suggestions. So it was fab to let him know about my recent success with contacting O2 via the press office team on Twitter.

We chatted about technology for a while and this eventually turned into useful apps for my iPhone in terms of my deafness and other things I’d like to make life easier in my Hard-of-Hearing World.

When we were talking though, my mind went quite blank, but now I’ve had a chance to think a little bit more about it, it’s made me resolve to start compiling my Deafness Wishlist – things I want changed or services I’d like to see.

I mean I know I write about them often, but perhaps if I put them all in one place, it’ll make it easier when I bump into VIPs on the bus…

So here we go:

1. Subtitles at all cinemas for more than just one movie, at one time, once a week.
2. Accessibility email addresses for all major companies so we don’t have to call.
3. Email or online booking in all doctors’ surgeries and dentists.
4. Deaf plates for bicycles – they have these in Holland and I have one, although English drivers won’t have a clue what it means.
5. Subtitled announcements in train and tube stations.
6. All tube trains to have subtitled announcements so when stuck in a tunnel, we know what’s going on – the District line already has this.
7. Subtitled options on all movies and TV shows on iTunes.
8. Subtitled on the iPhone BBC iPlayer app.
9. Prettier vibrating alarm clocks.
10. An iPhone app that converts speech to text live – so if you’re in a meeting or at a non-subtitled, play it translates it for you.
11. An internet provider that gives deaf people a discount for their internet even if they don’t take a phone line.
12. All extras on DVDs to be subtitled.
13. Better live subtitles from the BBC. Am sick of reading ‘Urine for a nice sunny day’ when the weather forecast begins.
14. An app that links my iPhone to the unhearable things in my flat – such as the fire alarm, cooker alarm, door alarm, so it’s all in one useful place.
15. Birds that tweet lower! OK, this is one for Mother Nature, but I’d love to hear a robin sing just once.
16. Deaf-aware quiz masters in pubs. Admittedly I am normally very lucky with this, but when they’re bad, they’re very, very bad.
17. Subtitled exercise DVDs! Would love, love, love this as it’s quite hard to lipread someone when you’re bobbing about on the spot.
18. Ways to alter the pitch of the warning noises in my car.
19. More subtitled comedy shows – I know the Soho Theatre did one recently, but I want to be able to see any comedian and for some tech-savvy person to work out a way to subtitle them efficiently.
20. Deaf-friendly store alarms – am sick of setting them off and being pursued down the street by security, completely unaware I’ve done anything!

And that’s just the beginning. Please add you own at the end of this list, or let me know if you know something I don’t, and let’s see how many get ticked off by the end of this year. If just one or two could be achieved, I reckon I could live without a tenor-voiced robin – for now, anyway!!

Evolving deaf services

Well, we have a new Prime Minister! And he may look young now, but give him time and soon the curse of the PM will get him and his face will slowly start sliding down his body.

Seriously though, watching all the news, I couldn't help wondering that, if Gordon Brown had come across the way he did during his ‘Bye-Bye’ speech yesterday during his entire time as PM, he might have actually succeeded in gaining enough Labour votes to win this General Election.

There was something rather lovely about him.

Bravo to his speech writer I say.

What’s great for me during all this election stuff is how I’ve been able to catch snippets and thoughts of others that I would usually miss out on in general conversation, through Twitter. It’s given me a new perspective of what’s been happening, especially during live TV broadcasts when the subtitles aren’t that reliable.

And better still, because I choose who I follow on Twitter, it means I have a select narrative forming – much the same as if you’re conversing with friends. It’s great!

It’s things like this that remind me just how much technology has changed for the better for me. I remember when The Rents had to spend over £200 on a video recorder that played and recorded subtitles on the TV. But even then you had to hope that the show was actually subtitled in the first place. I also remember trawling through Blockbuster with my friends trying to find a captioned movie. Sometimes there weren’t any we all wanted to watch, and I’d be left with just the pictures.

And then there’s the theatre – OK so there aren’t many subtitled performances, but there are some, which is a long way from where it was when I was doing English A-level. I remember going to see Macbeth and almost wishing he’d murder me too, as I was so bored of sitting through hours of inaudible Shakespeare! I thought I must be terrible uncultured to be so bored – when really I was just deaf.

And now, this year for the first time, The Globe is captioning things – ‘Bring on Shakespeare’ is now something I can finally say!

I also remember buying Smash Hits and Fast Forward magazines religiously just so I could cut the song lyrics out and learn then to prevent embarrassing and wrong renditions of Kylie songs. Now, I can get lyrics online at the drop of the hat, and have an application on my iPhone that I play my iPod through and the lyrics for each song are automatically brought up!

Amazing!

It’s all this that gives me hope, when I discover things like the iPlayer for the iPhone to be lacking subtitles, or a lack of subtitles on iTunes. Only recently, I discovered a programme you can download that adds subtitles to things – and while it’s all gobbledegook to me now, I fully intend to research it to see how it can help me.

I’m incredibly excited for the day where I can attend the theatre at the drop of the hat and know there’ll be subtitles, see films with subtitles at any time, any day and any week and buy movies for my iPhone safe in the knowledge that I’ll have the same extras as a DVD and be able to switch on captions.

I wonder, sometimes optimistically if there’ll eventually be a day when I come to write my daily blog and realise that I have nothing bad to say about services for deaf and hard of hearing peeps – imagine that?! Which is why I am going to continue to complain to companies like the BBC and O2, who I think could be doing better, until they do, do better. After all, it can’t hurt, can’t it? And maybe if enough of us do, then these companies will eventually take note.

Fingers crossed, eh! Fingers crossed!