Monday 15 March 2010

Would this happen if I wasn't deaf?

Well, I started my day in style today, by falling down the steps at my rents' local station. Not quite sure what happened but basically, I went one way, my case went another, and my pride went out the window.

All in view of a cute guy...

What is it with me, cute guys, and public transport?

The said cute guy jogged over to me, collecting my suitcase on the way. He checked I was OK before safely depositing me, the suitcase, and my pride on the train.

Happy Monday to me!

Anyway, this weekend from a Mother’s Day point of view, was a bit of a disaster. Namely because I had somehow managed to book the spa day for the erm... wrong day!

We turned up on the Saturday to discover we should have been the allegedly on the Friday. Confused I checked my iPhone and the original email I sent was requesting appointments for Saturday 12th – and seeing as Saturday was the 13th, I began to see how this could have happened.

But what frustrated me was that I did say Saturday, and I also said I was deaf, so couldn't call, and if I had said Saturday 12th on the phone, I'm pretty sure she would have asked me which date or day I meant. But she didn't on email. She just said, yes that would be fine for the 12th. No mention of the day and that was that. So when the confirmation email came in, work being busy and all, I didn't really pay much attention to it. My bad!

But even so, when I didn’t turn up on the 12th, no attempt was made to contact me, which is just poor customer service in my book!

So OK, this whole thing started with an error on my part, but what wasn't my fault was the way the peroxided-to-within-an-inch-of-her-life woman at the spa reception dealt with the whole thing. She did that beauty school-belittling thing you often come across and left me feeling more than a little wounded about the whole episode.

It’s frustrating and I tweeted about it – wanting to add the # of: Wouldn’thappenifIwasn’tdeaf because I really think that’s true.

However, on a positive note, it’s only the first time ever that internet booking has not worked out for me. And would I really want to hang out at such a snooty spa anyway?

Most deafinitely not!

1 comment:

Anonymous said...

No we wouldn't! A good film and chocolate raisons was a super alternative!

Thank you for the thought.

I'm sticking pins in the snooty womans waxen image!

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